How to fix a miscommunication issue (or avoid it)

Photo credit: Birmingham Culture

Humans are very complex creatures and I have learned the hard way that a few words badly picked can lead to miscommunication. And ultimately prevent getting the desired outcome. When I realise that happened, I tend to replay the conversation ad nauseam (well, not quite, but a few times) and think through other approaches I could have had. There is apparently a French expression, “l’esprit de l’escalier”, literally the thoughts of the stairs. Essentially, what one thinks while going down the stairs (l’escalier) replaying a conversation. And finding better ways to handle a question or specific moment in the conversation.… Read the rest